By accessing and using our platform, you agree to be bound by these Terms & Conditions ("Terms"). These Terms govern your use of our platform and all services provided by us.
1. Eligibility Requirements
To register an account with us, you must meet the following eligibility requirements:
2. Minimum Age Requirements
Our platform is intended for individuals aged 18 and above. If we determine that an account holder is underage, we reserve the right to suspend or close their account immediately.
3. Geographic Restrictions
We operate subject to international regulations and applicable licensing requirements. We do not accept users from countries with specific restrictions on online gaming. Please review our Restricted Countries section for details.
4. Account Registration Rules
To register an account, you must provide accurate information about yourself and agree to abide by these Terms. You may only have one active account per user. If we determine that multiple accounts are connected, we reserve the right to suspend or close all affected accounts.
5. One-Account-Per-User Policies
Each individual is allowed to create only one registered account with our platform. Attempting to circumvent this policy will result in suspension or closure of your account and any other associated accounts.
6. Identity Verification and KYC
To verify the accuracy of information provided, you may be required to submit documentation (e.g., government-issued ID, proof of address). This helps us maintain compliance with regulatory requirements and safeguard our platform from potential misuse.
7. Account Accuracy Obligations
You are responsible for providing accurate and up-to-date information about yourself when creating or updating your account. Failure to do so may result in delayed payment processing, closure of accounts, or other consequences as outlined in these Terms.
8. Account Security Responsibilities
Please use secure login credentials (e.g., unique passwords) and keep them confidential. You are solely responsible for any unauthorized transactions resulting from loss or sharing of your account details.
9. Login Credentials and Password Protection
You agree to protect the confidentiality of your login information, including usernames and passwords. If you suspect that another party has gained access to your account, please contact our support team immediately.
10. Restricted Behaviour and Prohibited Activities
We do not allow any actions or behaviour intended to cheat, deceive, manipulate system bugs, or otherwise exploit vulnerabilities in the platform's systems for unfair gain. Our Suspension or Closure of Accounts policy will be applied to users violating this rule.
11. Bonus and Promotion Rules
All bonuses, promotions, and rewards are subject to these Terms and may have specific conditions (e.g., wagering requirements). If you breach any such condition while enjoying a bonus, we reserve the right to void your winnings or suspend your account accordingly.
12. Wagering and Gameplay Conditions
Our platform requires that all accounts hold sufficient funds for current bets. Failing to meet this requirement may result in restrictions on future gaming activities until balance reaches the minimum required level.
13. Bonus Abuse Prevention
To prevent bonus abuse, we have implemented measures such as wagering requirements, maximum withdrawals per day, and account suspension or closure if necessary. These rules are designed to ensure fairness for all users while maintaining our commitment to fair play.
14. Deposits and Withdrawals (Where Applicable)
Please note that these Terms do not include specific deposit/withdrawal procedures as we do not offer payment services. For more information on supported payment methods, please refer to your account settings or contact our support team.
15. Verification Before Withdrawals
As required by regulations and licensing authorities, all withdrawals may be subject to verification checks to ensure compliance with anti-money laundering policies. Your cooperation in providing requested documentation will expedite processing times for withdrawal requests.
16. Processing and Review Procedures
Please allow up to 72 hours for our team to review your account and respond to any inquiries related to transactions or changes to account settings. During peak periods, processing time may be extended according to internal procedures to ensure compliance with regulatory requirements.
17. Responsible Gambling Expectations
Our platform supports responsible gaming practices by offering inbuilt tools (e.g., reality checks, loss limits) designed to promote safe betting habits among users. If you experience difficulties managing your bets or account activity, please do not hesitate to contact our support team for assistance.
18. Self-Exclusion and Account Restrictions
If you wish to self-exclude from our platform due to concerns about responsible gaming or other reasons outlined in these Terms, we will respect your decision by limiting access to all related accounts until the exclusion period ends.
19. Game Fairness and RNG Systems
Our games utilize Random Number Generation systems that are audited regularly for fairness and adherence to stated Return To Player (RTP) percentages. If you suspect any issues with our game outcomes, please report them directly through our platform or support channels.
20. Technical Interruptions or Voided Gameplay
We do not guarantee uninterrupted service availability. Our platforms will be subject to scheduled maintenance windows, unforeseen downtime due to technical issues, and other reasons outside of our control that may void certain bets or account activities.
21. Suspension or Closure of Accounts
If we suspend your account for any reason specified in these Terms (e.g., bonus abuse, multi-accounting), you will be notified via email with a clear explanation outlining the action taken and potential avenues for resolution. If necessary, this suspension may persist until such time as all matters outlined are resolved according to our internal review procedures.
22. Intellectual Property and Platform Ownership
All rights in connection with our platform (including designs, branding materials) remain vested with St Kilda Pokies or its affiliates unless specifically indicated otherwise by relevant applicable laws.
23. Limitation of Liability
Under no circumstances will we be liable for incidental, consequential damages arising from access to use this site. By participating on the site you acknowledge your understanding that there are inherent risks associated with gaming and agree not to hold us accountable for those.
24. Modification of Terms
We reserve the right to update these Terms as needed without prior notice to ensure continued compliance with relevant laws, regulations or changes to our policies that align with industry best practice guidelines. You will be required to accept any updated policy should you wish continue playing at our site post-modifications.
25. Contact or Support Guidance
If you need assistance in understanding the Terms & Conditions outlined here or have further concerns, feel free to reach out for help using live chat support channels available within our platform during regular business hours (UTC+0).
